To ensure smooth delivery of your furniture, please review the following delivery policies:
– All orders must be paid in full at the time of delivery of the voucher.- If you must reschedule your delivery date, please notify our Customer Support Department or email us at [email protected] (mailto: [email protected]) at least three (3) days before your scheduled delivery- Visible merchandise damage or any home damage must be noted on delivery documentation and called in to our Customer Service Department at or email us at [email protected] within 48 hours of delivery.
Delivery Policies: We manage Door to Door deliveries to Karachi only through logistics company. Only bed deliveries in Karachi, Hoid manages on its own and deliveries to your room and fix it for it.
We have a weight based shipping system, depending on the product and it’s weight. The shipping cost will automatically add to your order when you select your region.
After an order has been placed, the delivery time can not be changed. If any delay in delivery is required customer is suppose to inform before the order has been placed and in written by Hoid’s team. After the order is ready to be dispatched, we will not delay the delivery time, nor any refund is applicable.
If any delay from Customers end the customer will be charged a fee as per his/her order items. As the space costs us and we will charge for keeping their ready items with us.
Delivery Charges for Karachi
Delivery from Door to Door by Kangaroo Logistics
Cash on delivery for Karachi below Rs 13,000/-
(You may open the product, check the quality and then pay for it) no return or exchange on cash on delivery after the item has been delivered.
For small shelves delivery time is 3 – 7 working days [Made on order]
Starting Rs 300/- delivery charges for small wall shelves and mirrors
Additional Rs 1,200/- Delivery and assembly for King size bed/ Queen size bed till 2nd Floor –
Additional amount will be charged for 2rd floor and above for beds and any other item, depending on the floor.
Additional Rs 500 will be charged for bed and sofa deliveries in Malir Cantt, Karachi
For small items our logistics partner only delivers till the main gate of Malir cantt Karachi. Customer will have to receive his/her parcel at the gate of Malir cantt. Day and time will be informed from before by our logistics partner. If want delivery to doorstep, Malir cantt customer will have to RS 1200/- for any item so we can arrange a susuki to delivery any of our product to their doorstep.
For Bigger items, assessment required by an individual as we manage deliveries by a courier company in Karachi.
*Keep the room empty for a bed delivery where we will assemble the bed
*Rs 1000/- additional charges to disassemble an old bed [If there is any assembled old bed which you want our team to disassemble so we can assemble the new bed]
Bahria Town deliveries will be charged more as per product, it will be informed to you when courier company calls you for delivery.
RS 3000/- for a bed delivery to bahria town Karachi as courier company charges.
*No payment will be returned if you return a customised order.
Deliveries outside Karachi are managed by Tcs’s company ‘Home Movers’
Cash on delivery is not available outside Karachi
Complete payment before we ship your order is required on all orders via bank transfer or credit card.
Fixing of Shelves, Mirrors and TV Units:
We provide fixing service for DHA, Clifton, PECHS & Mohammad Ali Society of small items for Rs 1500/- [For 1 Item fixing] Rs 2000/- [For 2-3 Small Items] Rs 2500 For big TV Units Like Custo TV Unit & Mize